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On the 16th of November ‘BANKO’ received a phone call from Nargis Mamedali-kyizyi Avtomonova, director of ‘Dina-tour’ company, she commented the situation with seven clients of ‘San light Travel’ agency who could not move in Jumeirah Beach hotel in Dubai with vouchers of the operator (see news as of 15.11).
According to Ms Avtonomova on Monday, the 14th November, when the agency tried to get in touch with the operator, her office was not working indeed. Ms Avtonomova was ill and her managers were on a business trip (there are only three people working in the company). Concerning the situation in the emirates, the head of ‘Dina tour’ said: ‘Our partner Euro Travels & Tourism did not confirm rooms in the hotel, possibly, due to the overbooking before the date of the flight. Therefore, we had to accommodate our tourists first in Grossvenor house, and then – in Le Royal Meridian at their expense. However at the moment we are sorting the financial issue, and in the nearest time we will pay the compensation of ‘San Light Travel’ – said Nargis Mamedali-kyizyi Avtomonova to a BANKO correspondent.
According to Olga Guseva, general manager of Euro Travels&tourism, her company did not look for an alternative accommodation for tourists as ‘Dina-tour’ did not make the payment in time for their stay in Jumeirah beach hotel. ‘We have been waiting for money since October but, having not received it, we gave the rooms to other operators after we had informed ‘Dina’ about our decision. We also informed the head of the company that we do not take up the responsibility to accommodate her clients in other hotels’ – says Ms. Guseva. We should note that, according to Olga Guiseva, ‘Dina-tour’ was informed in the 20th dates of October, but the tour started on the 11th of November. As BANKO discovered, in the end an Emirate company Remal al Emarat, who was not a partner of ‘Dina’, accommodated tourists.
‘San Travel’ agency believes hopes to receive money from ‘Dina’ and pay to tourists as soon as they are back from Dubai.
